THE TECHNICAL ASSISTANCE OF TELERAD
Telephone assistance (Hot Line)
Professional Hot Line (references : Renault, SAGEM, TISCALI etc ...) giving the customer the help of a TELERAD expert. Tracking of the calls for an optimum quality service.
When faulty equipment, this service permits :
Assistance for troubleshooting
Assistance for repair
Reconfiguration, adjustment
Advice and information
Technical expertise
Etc...
Telephone assistance adjustable according to the needs of our customers (7/7day; 24/24H; 5/7day; 8/24H etc ...). Can be multilingual.
Example : availability24/24H on working days through a Green Number (specific TELERAD cards, type plastic credit cards).
Telephone assistance process :
1/- Call to the TELERAD Hot Line by a technician
2/- The Hot line receives the information given by the technician (identity, function, problem, type of equipment, telephone number to call back ...). Then the technician hangs up.
3/- A TELERAD expert calls back the technician within two hours, provided the Hot Line call occurred within working hours (8.30am to 4.30pm), or the following morning should the Hot Line call occurred outside the working hours
Every call is daily- tracked.
Technical assistance on site
Technical assistance on site which permits :
Trouble-shooting assistance
Repair assistance
System expertise
Up-dating
Specific studies
Etc…
Our assistance on site is ensured by top- trained technicians.
